PRE-INSTALLATION
CHECKLIST
Creative & Caring Customer Service
West Point Stones and our customer service representatives will assist you throughout your project. Completing your project in a professional and timely manner is our priority. We will start your visit in the showroom and help guide you with choices on the type of stone, edge detail, and sink styles. Once you have made your choices, we will take you into the yard or the warehouse to see the material. If you select a natural stone with an unpredictable pattern, West Point Stones will allow you to select which part of the slab you want to see on the finished product. Following the ordering of your project, a gentleman will come out to measure your counters; we will then fabricate the counters and return with a crew to install them.
Our template process
Following both parties’ availability, our administrative staff will set a template schedule for the client. However, given the nature of the work, delays are always to be expected, so it is suggested that the client have an open window of 2 to 3 hours for the arrival of the installation crew.
Your stone fabricator looks forward to your installation date. Before our arrival, please review the below checklist to ensure that you are prepared for our visit:
• A clear and safe path must be made available for our installers from the parking area into the installation area.
• Unless the stone fabricator is removing the existing countertops, all in-place countertops must be removed, and cabinets permanently installed and leveled prior to our arrival. We will not shim/level countertops over 1⁄4” above the base cabinet elevation.
• We will not remove, adjust, or alter cabinetry, carpentry, wood trim, or millwork. This would include any adjustments needed for the countertops to accept sinks, faucets, cooktops, or accessories.
• All plumbing, electrical, and gas must be disconnected prior to our arrival. We do not offer utility disconnect or re-connect services, including faucets and sinks.
• Our installers will mount your under-mount sink to the countertop. Our installers cannot install overmount sinks. We recommend waiting 24 hours for the silicone sealant to cure before connecting any plumbing to the sink.
• We are responsible for the adhesion and caulking of stone-to-stone joints. We are not responsible for the caulking or filling joints between stone and sheetrock or tile walls.
• Faucets and other accessories must be on-site for our installers to verify hole sizes and locations.
• Any specialized supporting elements required for the stone must be in place prior to our arrival. This would include brackets, columns, cleats, etc.
• Please move all appliances that may impede our installers from performing their work. The installers cannot move appliances.
• Please ensure that the area where your installation will take place is clear of other trades during the time window for the installation.
• We recommend the final coat of paint be applied after the installation. We are not responsible for minor scratches to walls, paint, or panels that may occur during the installation.
• Our installers will take photos of the completed project, and they will undertake a final walk-through with you prior to leaving your installation. Our installers will require your signature on a project completion form to confirm your acceptance of the installation.
• Dishwasher brackets are provided by and installed by others.
• Having no backsplash is your decision. Please be prepared for up to a 3/8″ gap to allow for installation that a tile or stone backsplash would typically cover.
IMPORTANT
Your presence at the installation or that of your appointed contractor/designer is required to ensure that our installers can accurately complete your project. In the event that an owner or an authorized decision-maker is not present during the installation, we may not be able to complete your project, and a revisit fee may apply.
DISCLAIMER
Due to the nature of the stone installation, there are inherent risks involved when transporting the stone by hand and settling it into its intended location. The material is extremely heavy, and the men are awkwardly positioned to handle it safely. There may be instances where scrapes, chips, dings, and scratches occur unintentionally. This is a norm in construction, though we do our best to avoid these situations, but if this happens, we reserve the right to correct any stone issues in real-time and to the customer’s satisfaction.